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LeoVegas records safer-play controls under LeoSafePlay and states that gambling should be entertainment. The recorded tools include limits, player-history access, pauses, self-assessment and self-exclusion.
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Limits, pauses and self-exclusion are distinct controls, and the supplied record assigns different conditions to each.
For the brand context behind these limit controls, see Leo Vegas; the table records the available periods for each.
| Limit control | Available periods |
|---|---|
| Deposit limit | Day, week or month |
| Loss limit | Day, week or month |
| Turnover limit | Day, week or month |
The record separately specifies a waiting period for increasing a limit; this condition applies to increases, not to pauses or self-exclusion.
| Action | Waiting period |
|---|---|
| Increase a limit | 24 hours |
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The following table separates self-exclusion situations from their recorded account effects and timing.
| Exclusion situation | Recorded duration or account condition |
|---|---|
| Temporary or fixed-term exclusion | The account reopens automatically after the exclusion expires. |
| Indefinite exclusion | The existing account cannot be reopened. A new account may be possible after 1 calendar year from the start date of the indefinite exclusion. |
| Permanent or gambling-addiction exclusion | The account cannot be reopened. |
A self-exclusion request can be made through the self-exclusion form in the member account profile or by contacting customer support. Separately, the recorded tools include a 24-hour pause and an account pause, and the recorded time-out duration is 24 hours; these pause entries are not self-exclusion duration options.
The account-control table records closure routes, the stated balance-return condition and other supplied account conditions.
| Policy area | Recorded condition |
|---|---|
| Player-requested closure | Email customer support |
| Player-requested closure | Use the “Luk konto” function on the website |
| Player-requested closure | Use the “Luk konto” function in the app |
| Remaining balance | Returned after identity verification and submission of requested documents |
| Reopening a closed account | May be requested through customer support |
| Operator-initiated closure | The operator may close an account at its discretion |
| Refund method after closure | The operator may choose the refund method |
| Account count | Maximum 1 account per player per brand |
| Minimum age | 18 years |
The account policy notes that temporary closure is not part of responsible gambling and is not an option for self-exclusion.
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